Citizen service

You will find the Citizens' Service on the first floor of the Town Hall Galleries. You are also welcome to contact the Service Unit Citizen service and lost property service by telephone or e-mail.

Which official procedures can I carry out at the Citizens' Service Centre?

• Providing information in person, by telephone and in writing (including e-mail)
• Processing suggestions, proposals and complaints - bürgermeldungen.com
• Referring citizens to the relevant departments of Innsbruck City Council and outsourced companies
• Issuing and/or receiving applications and forms (rent subsidy, leaving the church, rehabilitation, dog tax, etc.)
• Issuing senior citizens' identity cards and life certificates
• Sale of sweeping books
• Issue of tickets for street musicians
• Issue of dog waste bags and "yellow bags"
• Handing in lost property and issuing loss reports
• Advice on ID Austria
• Conversion of the mobile phone signature to ID Austria
• Senior citizens' office. Information for senior citizens can also be found under Senior citizens
• Publication of city and neighbourhood information brochures
• Advertising pillar: display of city and city-related events and information

How do I make suggestions and comments?

For suggestions and comments to the city administration, please use this form. Here you can leave a short feedback after recording your contact information.

Where can I report defects?

For reports of deficiencies in the public space but also for praise there are the citizen reports. Whether you have discovered defective street lighting, broken playground equipment, overflowing manhole covers or the beautiful flower islands of the city of Innsbruck, here you can comment on them. Your request will be forwarded and you will also receive an answer.

Popular requests within the city of Innsbruck:

Focus consulting

The increasing complexity of the tasks involved in Service Unit Citizen service and lost property service requires flexible services for the people of Innsbruck. In order to meet the increasing demand for the processing of time-intensive activities, consultation appointments can be booked for the following key areas:

• Inflation counselling
  The target audience is the middle class, which has not previously needed any support and is struggling with extraordinary burdens due to the wave of inflation. It is explicitly pointed out that the cost-of-living office of the City of Innsbruck is an advisory and not a financial issuing office and does not provide any legally binding information. The employees provide advice on existing funding opportunities, refer citizens to the relevant internal and external specialist centres and assist them in completing the documents.
• Craftsman bonus
  With the federal subsidy "Handwerkerbonus", private individuals receive a subsidy for work carried out in the private residential and living area (renovation and maintenance work, expansion or new creation of the residential and living area). handwerkerbonus.gv.at
  The City of Innsbruck supports all people who fulfil the requirements for the craftsmen's bonus but do not have the necessary technical requirements to apply for this funding online. Innsbruck citizens can make an appointment for this purpose. Please note that the Citizens' Service only provides support with the online application. The necessary invoices and documents must be ready for submission. Questions regarding the content of the craftsmen's bonus or the status of the procedure will only be answered by the call centre of the Federal Accounting Agency(+43 50506 859333 or handwerkerbonus@bhag.gv.at).
• Repair bonus
  The repair bonus is a subsidy programme from the Ministry of Climate Protection for the repair, service or maintenance of electrical appliances and bicycles and is aimed at private individuals. www.reparaturbonus.at
• ID Austria (requirement: access data from the registration authority)
  ID Austria enables modern, secure and digital identification. This allows people to act securely online and use digital services. www.oesterreich.gv.at/id-austria

If you would like to make use of the special counselling service, you can make an appointment during office hours or in advance online or by telephone at Service Unit Citizen service and lost property service - Inflation counselling

Are you perhaps looking for a service that does not directly concern the city council?

• Electricity, water: Innsbrucker Kommunalbetriebe AG (IKB)
• Innsbruck Social Services (ISD)
• Public transport: Innsbrucker Verkehrsbetriebe (IVB)
• Apartments: Innsbrucker Immobilien GmbH (IIG)
• Citizen service of the district administration Innsbruck